ONLINE ORDERING / YOUR OWN FRONT DOOR
Online ordering that feels like your restaurant.
Give customers a straightforward way to browse your menu, choose delivery or collection and order directly from your business. A branded ordering website makes the journey yours from the first dish to the final confirmation.
THE CUSTOMER EXPERIENCE
A direct route from “what’s for dinner?” to your kitchen.
A customer who already knows your food should not have to search through competing restaurants to order it again. Your own website gives them a dedicated destination, with a clear menu, useful descriptions and fulfilment information that matches your service. It also gives you a consistent link to share on your Google Business Profile, social pages, packaging and printed material.
THE DETAILS THAT MATTER
A menu people can navigate
Organise dishes into clear categories. Explain portion sizes, modifiers and meal options, and make availability easy to understand before a customer reaches checkout.
Delivery and collection with context
Set out the service area, delivery charges, collection instructions and expected preparation information. Agree the available scheduling and fulfilment controls during setup.
A checkout without uncertainty
Make the order summary and charges visible before payment. Confirm supported payment methods, refund handling and customer messages as part of your launch checklist.
Map the whole order, not just the checkout.
Begin with your busiest menu categories and common customer questions. Review item names, descriptions, modifier prices and allergen information supplied by your business. Then test a realistic basket, an unavailable item, an address outside the delivery area and a collection order. Your team should know how each order is received, accepted and handed to the kitchen.
Bring these to your demo.
- Your current menu, prices and product options.
- Opening hours, delivery boundaries and collection arrangements.
- Payment provider, fees and refund responsibilities.
- The devices and notifications staff will use during service.
Build the right combination.
Your channels should work together around one clear customer journey. Explore branded restaurant apps as a next step, or tell us what you already use so we can discuss a practical route forward.
Before you choose a package, ask for the included features, third-party requirements, support arrangements and full charges in writing. That gives you a useful basis for comparing options.
GOOD QUESTIONS
A little more clarity.
Can I use my own domain?
Ask us to confirm the domain setup for your package. If you already own a domain, its current website, DNS and email services should be reviewed before any changes are made.
Can online ordering run alongside a marketplace?
A direct website can sit alongside your other sales channels. Your team still needs a reliable workflow for monitoring availability and orders across those channels.
Can I change dishes and prices?
Menu management is part of the setup discussion. We will confirm how editing works, which channels changes apply to and what training your team needs.
YOUR NEXT CHAPTER
Let’s plan your setup.
Tell us about your menu, your team and the way you serve. We’ll help you work out what you need, what it costs and how to get started.