FOR TAKEAWAYS / OWN THE NEXT ORDER
Make your direct link their first choice.
Give regular customers a dedicated way to order your food. Plan a takeaway ordering system with your menu, delivery information and collection journey at the centre of the experience.
THE CUSTOMER EXPERIENCE
Build a channel customers can come back to.
A direct ordering channel gives people who already know your food a clear destination. The details that matter are practical: can they find their usual dish, understand the delivery charge and know what happens after payment? Make those decisions easy, then share your link consistently across the places your customers already see you.
THE DETAILS THAT MATTER
A menu ready for real baskets
Set out meal deals, sizes, extras and business-supplied allergen information. Test combinations that customers order during your busiest periods.
Delivery with clear boundaries
Agree service areas, minimum orders and charges. Confirm the supported address checks and scheduling controls before launch.
A familiar way to reorder
Consider branded apps and relevant promotions for repeat customers. Keep your website available for people who prefer ordering in a browser.
Prepare for a Friday-night rush.
Walk through incoming orders with the people who will accept and fulfil them. Check receipt details, customer contact information and preparation expectations. Decide how you will handle out-of-stock dishes, incorrect addresses, late collections and refunds. Your launch plan should include staff practice as well as promotion to customers.
Bring these to your demo.
- Popular dishes, bundles and modifiers.
- Delivery zones, minimums and collection instructions.
- Order devices, kitchen printing and payment handling.
- A direct-order message for packaging and social profiles.
Build the right combination.
Your channels should work together around one clear customer journey. Explore takeaway ordering apps as a next step, or tell us what you already use so we can discuss a practical route forward.
Before you choose a package, ask for the included features, third-party requirements, support arrangements and full charges in writing. That gives you a useful basis for comparing options.
GOOD QUESTIONS
A little more clarity.
Is a delivery fleet included?
Do not assume delivery drivers are supplied. Confirm whether fulfilment uses your own drivers or a separately supported delivery service and what it costs.
Does direct ordering mean no fees?
No. Software, payment processing, transaction and optional service fees may apply. Ask for the full fee breakdown rather than relying on a commission headline.
Can I keep marketplace listings?
You can plan direct ordering alongside existing channels. Review your commercial terms and how the team will manage menus and incoming orders.
YOUR NEXT CHAPTER
Let’s plan your next step.
Tell us about your menu, your team and the way you serve. We’ll help you work out what you need, what it costs and how to get started.