EPOS / A CLEARER VIEW OF THE SHIFT
Bring the counter, kitchen and online orders closer.
Build your restaurant EPOS setup around the way your team works. Explore order entry, kitchen handover and reporting alongside your direct ordering channels, with hardware and integrations checked before you commit.
THE CUSTOMER EXPERIENCE
The right information, where the work happens.
An effective till system should help the team answer everyday questions quickly: what has been ordered, where it needs to go and how it was paid for. Bringing compatible sales channels into a coherent workflow can reduce re-entry and confusion. The details matter, from how modifiers print to what happens when the internet connection drops.
THE DETAILS THAT MATTER
Order entry that matches your menu
Discuss categories, modifiers, meal deals and staff access. Test common orders using your actual menu rather than an idealised sample.
A practical kitchen handover
Confirm printer or kitchen-screen support, ticket routing and table or collection references. Compatibility should be checked against exact hardware models.
Reporting with useful context
Ask which reports are available for sales, payment methods and item performance. Confirm export options, permissions and any multi-site requirements.
Check the hardware before planning the launch.
Share your current till, printer, payment terminal, router and any connected systems. Decide which devices will be retained, replaced or added. Test refunds, voids, cash handling and staff permissions as well as a successful order. Agree a service procedure for interruptions and confirm whether any offline functions are supported. Your team should understand those limits before a busy shift.
Bring these to your demo.
- Exact till, printer and payment-terminal models.
- Online order integration and supported workflows.
- Staff training, access levels and reporting needs.
- Connectivity requirements and interruption procedures.
Build the right combination.
Your channels should work together around one clear customer journey. Explore online ordering software as a next step, or tell us what you already use so we can discuss a practical route forward.
Before you choose a package, ask for the included features, third-party requirements, support arrangements and full charges in writing. That gives you a useful basis for comparing options.
GOOD QUESTIONS
A little more clarity.
Can I keep my existing POS?
Possibly, but compatibility must be confirmed. Provide the supplier, software version and hardware details so the available integration can be checked.
Does every printer work with the system?
No universal compatibility is assumed. Ask for supported models and connection types before purchasing or reusing hardware.
Will EPOS work if the internet goes down?
Offline capability varies by system and payment provider. Confirm exactly what remains available and agree a documented fallback process.
YOUR NEXT CHAPTER
Let’s plan your setup.
Tell us about your menu, your team and the way you serve. We’ll help you work out what you need, what it costs and how to get started.